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ORDERING INFORMATION
Online Ordering
Ordering online is easy and convenient. You can use our online secure server 24 hours a day, seven days a week to place your order by simply finding the product(s) that you would like and clicking the "Add to Cart" button. You can then use our interactive shopping cart to delete accidentally added items, monitor your product total and determine your desired shipping method. If you change the shipping settings, don't forget to press the "Recalculate" button to view your new total including the new shipping charges. If you want to add another item to your order, simply press "Continue Shopping" to go back to our product inventory. When you are finished putting together your order, click "Checkout" and fill in the information on our order form.

If you wish to place your order with a live customer service representative instead of online, you can call us toll-free at 800-414-8655 between 8 AM and 5 PM, Pacific Time. Please have your billing and shipping information ready, as well as the Model Number(s) of the item(s) that you want to purchase.

Order Policy
Once you have placed an order with us at ExploraTrack.com, we try to keep you informed of the entire order process via email. When you finish your order, an automated receipt is sent to your email account confirming the order you just placed. This email contains the products and shipping methods you requested, as well as your billing and shipping information and your personal Order Number. Reference this number with any problems or changes you would like to make to your order. We ask that you request these changes as soon as possible so that we can correct any errors before your order is sent.

If we have any problems with your order, we will call or email you to try and remedy the problem. For large orders, we may call you to confirm information on the order with you personally. As soon as we have fixed any difficulties with your order, we will ship your order out to you as soon as possible. Errors can be avoided by double checking your billing and shipping information, and making sure that your credit card information is completely correct.

When your order is shipped to you, you should receive a shipping confirmation containing your selected shipping method, your shipment's tracking number(s), and a direct link to UPS's or FedEx's tracking server for your order. (Please Note: UPS normally requires approximately 24 hours from time of shipment for the shipment to register in the tracking database.)

Payment Options
ExploraTrack.com accepts Visa, MasterCard, American Express, and Discover.

We also accept checks and money orders, but we ask that for these payments you call us at (800)414-8655 to place your order. We can set up an order for you over the phone and your order will wait for your payment to be verified before shipment. Placing an order over the phone for Check and Money Order purchases before sending payment is considerably faster than not placing an order first.

(On check payments, please allow two weeks from the receiving date for processing. Once your check has been processed, we will immediately ship your order to you.)

We are sorry, but we are not able to accept purchase orders at this time


Gift Order Information

Giving gifts with ExploraTrack.com is incredibly simple. While placing your order online, select "Yes" when asked if your order is a gift and your order will be sent to your recipient with a gift receipt that contains who the product was from, who it was to, and the products included in the order. No prices will be included on the receipt.


Difficulties With Ordering Online
Due to the large variety of computer systems and software available on the market we are not able to anticipate every user's system configuration. Our site is designed to be fully compatible with as many different web browsers and computer systems as possible, but sometimes our customers are unable to use certain portions of our site. These problems are almost always due to a problem with software or settings on the user's computer that block cookies which our site uses to maintain checkout and cart information. Other times our customers are using old versions of their web browser software. Our site makes use of JavaScript and Cascading Style Sheets, which require Internet Explorer 5+ or Netscape Navigator 6+ for full support. Other browsers such as Opera and Mozilla should work with our site but have not been tested fully.

If you are having problems adding products to your shopping cart, make sure that cookies are activated on your computer, then try adding products again. If your browser makes a distinction between First Party cookies, Third Party cookies, and Per-Session cookies, be sure that both First Party cookies and Per-Session cookies are Enabled. Please view our Cookie Information page for more help.

If you are still unable to order, we suggest that you call us toll-free at 800-414-8655 between 8 AM and 5 PM, Pacific Time, Monday through Friday. A customer service representative will be happy to help you place your order over the phone.

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