Return Policy
The ExploraTrack family of web sites prides itself on quality and customer satisfaction. In addition, all of our manufacturers warranty their products.
If you are not satisfied with your purchase you may return it for replacement, exchange or refund (excluding shipping and handling charges) within 30 days from the date of purchase with the following exceptions: weather stations are non-returnable once installed outdoors, software that has been opened is non-returnable and batteries are not returnable once the package has been opened. Orders from the Oregon Scientific Factory Outlet Store are final and non-returnable unless the item is defective. Defective factory outlet items may be returned for replacement only.
Original shipping costs and return shipping costs are also
non-refundable.
All returns are subject to obtaining a Return Merchandise Authorization
(RMA) number from our customer service department (1-800-414-8655).
Office hours are from 8 a.m. to 5 p.m. (Pacific time) Monday
to Friday.
You may also request an RMA online by accessing your account.
Find the "Return Items" link for the appropriate order in your
account main menu. You will then be prompted to supply additional
information. All online return requests are processed within
one business day whenever possible.
All returns of non-defective items are subject to a 15 percent
restocking fee. All returns are also subject to inspection and
testing.
We will not accept any returned merchandise without a valid
RMA number.
RMA numbers are required on all returns. Packages that do not
display a valid RMA number on the outside of the return container
will be refused upon delivery.
When you receive your order, please keep the carton, including
all packaging materials, inserts, manuals, warranty cards (not
filled out) and all accessories for a 30-day minimum in the
event that you need to return this product to ExploraTrack.
All returned merchandise must be in the original factory
carton including all packaging materials, inserts and manuals,
warranty cards (not filled out), batteries and all accessories.
- All returns must be packed in an outer shipping carton
with a valid RMA number clearly written on the outside of
the shipping carton in the upper left hand corner under
the return address area. Returns that are received in manufacturer's
boxes will be refused.
- Please do not tape or write anything on the item or the
original manufacturer's carton. We reserve the right to
refuse any such returns.
- A copy of your original invoice must be included in your
return package.
- Please note that our Returns Receiving Department will
without exception refuse any package that does not have
a valid RMA number.
- Please ship the item back to us prepaid. We're sorry,
but we are unable to accept COD or freight-collect shipments.
- We do not reimburse or refund return shipping charges.
Authorized returns sent using the United States Postal
Service must be shipped to:
ExploraTrack
PO Box 1190
Cannon Beach, OR 97110
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Authorized returns sent using other parcel carriers
(UPS, FedEx, etc.) must be shipped to:
ExploraTrack
1315 S. Hemlock
Cannon Beach, OR 97110
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Request Return Authorization
To send an order or part of an order back to ExploraTrack,
you MUST request a Return Merchandise Authorization number
(RMA#) through our site. Once we have received and processed
your RMA request, we will send you instructions via email
on how to return the unit to us.
You can request a return by finding the "Return Items"
link for the appropriate order in your account
main menu. You will then be prompted for several bits
of information in order to send your return request. All online
return requests are processed within one business day.
Please
click here to go to your account main menu. (You may need
to log in to access your account)
RMA#'s are required for all returns. Packages that do
not display a valid RMA# on the outside of the return container
will be refused upon delivery.
Returns for gift orders, phone orders should be requested
over the phone at 1-800-414-8655. All other types of returns
can be requested online.
Cancellation Policy
Once your order has been placed and processed, it can only
be cancelled with approval from a customer service representative.
If you have a cancellation request please contact our offices
between 8 a.m. and 5 p.m. (Pacific time) Monday to Friday
at 1-800-414-8655. Orders cancelled prior to shipment are
fully refundable. Orders cancelled after shipment and/or refused
upon delivery are subject to a $10.00 fee plus any applicable
shipping charges.
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